Refund policy

STAND® Return and Refund Policies 

Cancellation Policy

  • Cancellations are done on a per request basis, if Customer Support is able to catch the order before it ships, it will be cancelled. The cancellation fee is 2.9% of the order total. If the order has been shipped before the cancellation request was able to be processed the order can no longer be cancelled and is now subject to the Refund & Return Policy.

Refund Policy

  • Refunds are only issued on products with a ‘Money Back Guarantee’ policy. Each item covered with the Money Back Guarantee policy, comes with a Money Back Time Frame associated with the Guarantee and a Refund Percentage specific to the Guarantee.
  • The Money Back Time Frame begins on the date that the order is shipped to the Customer from Company.
    • The Refund Percentage is for the product cost only, it does not apply to shipping services. The Customer is responsible for all packaging and shipping required to return the merchandise to the Company.
    • Additional shipping charges may apply depending on where the product is being shipped. 
    • If Customer wishes to return an eligible product for a refund, Customer is required to submit a Return Merchandise Authorization Form and return the product to the Company within the Money Back Time Frame. The Company will not accept returns for any reason without a completed RMA form or RMA number. In some cases the customer will be expected to provide photo or video evidence. 
      1. That RMA form can be found here: 

        https://standflagpoles.com/pages/rma-form

    • Any product not specified in table below does not carry a Money Back Guarantee and is not eligible for refund. 
    • Any refurbished product purchased through the Company is not eligible for a refund. 


    REFUND FAQ

    1. My product is eligible for refund under a Money Back Guarantee, now what do I do?
      • Please fill out the RMA form found HERE. All returned product requires a Returned Merchandise Authorization number which can only be obtained by filling out the form.
      1. I shipped my product back with my RMA number on it, now what happens?
        • If Customer has the tracking number for the product being returned to the Company, please email it to care@Standflagpoles.com. We are happy to issue the refund quicker based off of the return tracking number. Alternatively, we will process the refund following receipt of the product to our warehouse location.

        Replacement Policy

        • To initiate a replacement product request, please begin by completing an RMA Form by contacting our Customer Service team at support@stand-flagpoles.com. You will be asked to provide evidence of manufacturer defect before a replacement request is escalated for review. Please be aware that we may request additional evidence, such as pictures, videos, etc. to determine if a replacement is approved. However, please note that submission of evidence does not guarantee approval of the replacement.
        • Cosmetic damage caused by the customer or overall wear and tear from the use of the product is not eligible for a replacement. 
        • An approved replacement is considered a warranty replacement by the Company. Warranty replacements are only eligible for a one-time replacement under any included or extended warranty.
        • While the Company appreciates the return of defective products by customers for research purposes, returning the product is not mandatory in all cases for a replacement order to be issued. Our customer support team will specify when you will need to ship back the item(s).
        • The company holds no responsibility for items lost or damaged during transit. We will honor any orders only if they are delivered back to our facilities.

        Returns & Refund Policy (KLARNA COMPLIANCE)

        If you are purchasing through Klarna, you have the right to return an item within 14 days of delivery for a full refund. This refund will be processed back to your original payment method and cannot be compensated via store credits. If you wish to initiate a return, please contact us at care@standflagpoles.com with your order details.

        Returns must meet the following conditions:

        • The item must be unused and in its original packaging.
        • The return request must be initiated within 14 days of receiving your item.
        • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

        Product Warranties

        The Company offers parts and replacement warranties only. Please see below for Product Warranty Policies. 

        Product Name

        Warranty Days

        Roosevelt Flag Pole

        Limited Lifetime Warranty on flagpole.

        20 Ft Flagpole

        Can purchase a 1 year extended warranty.
        • Warranty: If you purchased a One Year Warranty with your order or purchase a One Year Warranty within 7 days of receiving your order, you will be covered within one year from the date the product was shipped.
        • Cosmetic damage caused by the customer or overall wear and tear from the use of the product is not covered under the Company Warranty Policies.
        • For further details on these Warranties, Customer should refer to the documentation provided with the product or contact care@standflagpoles.com to obtain a copy.

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